A new standard of customer guidance
Together with the agency “zweimaleins” from Berlin, we implemented the Telekom’s new portal for business customers, which was first presented to the public at CeBit in 2013.
The challenge lay in finding a way to seamlessly offer customers information and ordering functions across all product groups without altering the Telekom’s heterogeneous IT landscape. The goal was to enable quicker access to product information for customers, and to ensure a simplified ordering process..
We created a fully responsive platform on the basis of Typo3. With the ordering centre, the Telekom received a customer loyalty tool as well as a sales channel with a high conversion rate, which functions as the central shop and service platform with target group-appropriate navigation.